FAQ – Peace Love Tribe
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FAQ

PLACING AN ORDER

How do I place an order?

Once you have found something you love, simply choose your style and size on the product page and then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll get busy preparing your order and update you every step of the way!

I can’t wait to receive my order! How do I check my order status?

Once your order has been shipped, you will receive an email and/or text with your Tracking Number. Simply copy and paste the number into the box on the Track Order page to track your order status.

What if I change my mind? Can I cancel or modify my order?

We get it! Sometimes we need to to cancel or modify an order. That's why, when you place an order, you have 24 hours to contact our customer service team to request a cancellation or modification.

Just remember, after 24 hours your order will have gone into production and it's too late to cancel or modify it.

To cancel an order, simply contact us with your order number and provide all the details concerning the items you want to cancel.

To modify an order, simply contact us with your order number and specify the style, size and colour of the item you wish to change it for and we’ll do our best to help you!

I placed my order, but haven't received my confirmation email yet. What should I do?

First of all, check your spam folder - to ensure that future emails don't go to the spam folder, learn how to Whitelist our Email, so that you always receive our emails straight to your inbox

If you still can't find your confirmation email, don't stress. just Contact Us and a member of our team will be happy to help you. 

 

PEACE LOVE TRIBE

How does Peace Love Tribe operate and offer such incredible pricing?

Peace Love Tribe is an online retailer of custom designed footwear, apparel, home decor and accessories. We curate designs, and then supply, print-on-demand and ship our products directly from  the source to you, so there is no middlemen to inflate the end price, and you get the highest quality product for an incredible price!

Like to know more about Peace Love Tribe? Read more of Our Story

 

OUR PRODUCTS

What materials does Peace Love Tribe use?

To begin with, we believe in treating people the way we want to be treated, and that means we want to put smiles on our customers faces! We hate crap quality, so we cut on margins to make sure we deliver you high-quality products using premium materials.

Our products are made to be super comfortable and appealing, and are known for their quality, durability and great looks. We want you to feel energized and amazing, and to share the message of Peace, Love Tribe when you wear them out into the big wide world!

For more information on the materials we use, visit our Product Specifications

I’m not sure which size to choose. Can you help me?

Need help finding the perfect fit? We have provided sizing in both centimetres and inches for your convenience. Simply refer to the sizing chart tab on each product page

Can I place an order and have it sent as a gift?

If you would like to make a purchase and send it as a gift, we offer a choice of Gift Cards as well as Virtual Gifting

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

What is Virtual Gifting and how does it work?

Last minute gifting doesn't need to cause you stress anymore. We offer a Virtual Gifting option using ViiGii - watch this short video to learn how it works

 

OUR GUARANTEE

100% satisfaction guarantee?

All of our products are handcrafted to the highest quality standards and carefully inspected, so we will reprint any Flawed or Damaged items, poor-quality printing or incorrect item, free of charge. Please also see our Refund & Return Policy for more information.

 

PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard, AMEX, Shopify Pay, Google Pay, Apple Pay and Paypal.

When will my card be charged?

Shortly after your order has been successfully placed.

What is the currency on your store?

We are a home-grown Aussie store so our default currency is AUD, but we also support additional currencies, which can be selected from the top bar on our website

 

HOW SECURE IS MY PERSONAL INFORMATION?

Peace Love Tribe adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

SHIPPING, TRACKING & DELIVERY

When can I expect my package to arrive?

Every item from Peace Love Tribe is custom printed especially for you - they are never mass-produced. It will take us 3-7 business days to print and make sure your order is spectacular, before it is shipped to you.

Please be aware that some of the items on our store are very popular and shipping times may take a little longer

*** Please see notes below for International buyers and possible duty fees ***

How do I track my package?

You will receive a tracking number via email as soon as your order has been shipped.

Tracking numbers can take anywhere from 3 to 7 days to display data for orders

If you experience any tracking issues, simply Contact Us and one of our team will be happy to help

To track your order in real time, simply visit Track My Order and add your tracking number

*** Please be aware - It may take up to 24 hours for your package to show up in the shipping company's tracking system even after you receive your tracking number so your patience is appreciated ***

For International orders, tracking information is available until the package leaves its country of origin - After that, there is no further tracking.

My package never arrived, what should I do?

If you have not received your order within 30 days after placing your order, please Contact Us and we will do our best to help you!

How much is shipping?

Once you’ve clicked through to our Secure Checkout, you can enter your delivery address and continue to your preferred shipping method.

Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be.

Where are my items coming from?

We have facilities in various countries including Australia, the United States and China. Depending on the product you are ordering, you will receive that product from the facility that can ship it to you the fastest.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you specified combined shipping. Please keep this in mind when receiving deliveries.

 

RETURN AND REFUND

I ordered the wrong size or colour, what should I do?

For any changes within 24 hours after ordering follow the instructions here

As every single item on Peace Love Tribe is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

I’m not satisfied with the printing quality, what should I do?

If you're not head over heels, in love with your product, then we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our Refund & Return Policy for further details.

I received the wrong item, what should I do?

Should the unthinkable occur, then we will jump on it right away by offering a free replacement order immediately along with loads of heart-felt apologies!

 

CUSTOM DESIGNS

I have an amazing design, can I send it to you and have it printed on a product?

We’d love to see your incredible design and print it for you! A minimum of 20 units of the same product design is required in order to be printed.

Just send your design to support@peacelovetribe.com.au with the style, colour and size you want.

 

GET IN TOUCH

At Peace Love Tribe we truly value our customers, so if you're not happy, we're not happy!

If none of the above answered your questions, please feel free to contact us anytime at support@peacelovetribe.com.au or call us at 1300 477 570